Support Contact

 

Migo Lingo Support

Welcome to Migo Lingo Support.

If you have questions, experience a problem, need help with Premium, would like to report an issue, or want to suggest a feature for Migo Lingo, please contact us.

## Contact

**Developer:** Mehmet Salih Akcan  

**Email:** akcanmsa@gmail.com

When reporting a technical issue, please include, where possible:

- Your device model

- Your platform (iOS, iPadOS, or Android)

- Your operating-system version

- Your Migo Lingo app version

- A short description of the problem

- The steps that caused the problem

- A screenshot of the issue, if helpful

Please do not include passwords, payment-card information, bank-account information, government identification numbers, private medical information, authentication credentials, or other sensitive personal information in support messages.

## Premium and Subscriptions

Migo Lingo may offer optional Premium subscriptions through the Apple App Store and Google Play.

Premium currently provides:

- An ad-free Migo Lingo experience

- Unlimited AI Tutor usage on supported devices

AI Tutor availability depends on device and system compatibility. Premium removes the AI Tutor usage-time limit on supported devices, but it does not enable AI Tutor on devices that do not support the required on-device AI technology.

If you purchased Premium but the Application does not recognize your subscription, first try the **Restore Purchases** option available on the Migo Lingo Premium screen.

You can also use the **Manage Subscription** option to access the subscription-management system provided by the applicable app store.

Subscriptions purchased through the Apple App Store are managed by Apple.

Subscriptions purchased through Google Play are managed by Google.

Because Migo Lingo does not currently use a Migo Lingo account or cross-platform subscription backend, purchases are platform-specific. An Apple App Store subscription does not automatically provide a Google Play Premium entitlement, and a Google Play subscription does not automatically provide an Apple App Store Premium entitlement.

Deleting Migo Lingo does not automatically cancel an active subscription. To stop future subscription renewals, cancel the subscription through the applicable Apple App Store or Google Play subscription-management system.

Payment processing, billing, subscription charges, and refund eligibility are handled by the applicable app-store provider according to its policies.

Please do not send payment-card details, bank information, account passwords, or other sensitive payment information when requesting support.

## AI Tutor

Migo Lingo's AI Tutor is available only on compatible devices, operating-system versions, languages, and system configurations that support the required on-device AI technology.

### iOS and iPadOS

On supported Apple devices, Migo Lingo may use Apple's Foundation Models technology for AI-assisted language-learning features.

Availability may depend on compatible hardware, operating-system version, Apple Intelligence and Foundation Models availability, supported languages, and system configuration.

### Android

On supported Android devices, Migo Lingo may use Google's ML Kit GenAI technologies and Gemini Nano for AI-assisted language-learning features.

Availability may depend on compatible hardware, Android version, required system services, Gemini Nano availability, supported languages, and system configuration.

AI Tutor availability can therefore differ between devices even when Migo Lingo Premium is active.

## Local Data

Migo Lingo does not currently require a user account and does not maintain its own cloud backup of normal learning progress.

Learning progress and other normal Application state are generally stored locally on the device.

Deleting the Application, clearing Application data, resetting the device, or changing devices may result in loss of locally stored learning progress.

Premium purchases may be restorable through the applicable app store, but restoring a purchase does not restore locally stored learning progress.

## Privacy

For information about privacy, advertising, purchases, subscriptions, on-device AI, and data handling, please review the Migo Lingo Privacy Policy.

## Terms of Use

For information about Migo Lingo usage rules, Premium subscriptions, automatic renewal, cancellation, purchases, AI Tutor availability, and other terms, please review the Migo Lingo User Agreement.

## Support Requests

We will review support requests and feedback sent to the contact email above.

When contacting support about a subscription issue, please describe the problem and the platform on which the purchase was made.

For your security, do not send full payment details, passwords, or other sensitive personal information.